Privacy policy

Privacy Policy

Last updated: 21 September 2026

This Privacy Policy explains how MTS Projects, operating the G4GLOW brand and website, collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with G4GLOW.

We respect your privacy and aim to handle your personal information responsibly and transparently.

1. Business Information

Brand: G4GLOW
Legal Entity: MTS Projects

Registered Address:
5/17, SSI Plot, NIT 5,
Faridabad – 121001, Haryana, India

GSTIN: 06BXBPS0299E2ZE

Website: g4glow.co

Email: [email protected]
WhatsApp/Phone: +91 93283 14899

For the purposes of this Privacy Policy, "G4GLOW", "we", "us" or "our" refers to MTS Projects operating the G4GLOW brand.

2. Information We Collect

Depending on how you interact with G4GLOW, we may collect the following categories of information.

A. Contact Information

This may include:

  • Name

  • Email address

  • Mobile/telephone number

  • WhatsApp number where provided

  • Billing address

  • Shipping address

  • PIN code

  • City and state

B. Order Information

When you place an order, we may collect information relating to:

  • Products purchased

  • Order number

  • Order date

  • Product price

  • Quantity

  • Shipping information

  • Billing information

  • Order status

  • Cancellation, return or refund information

C. Personalisation Information

For personalised products, we may collect information that you voluntarily provide for the purpose of creating your jewellery, including:

  • Names

  • Initials

  • Personalised text

  • Design selections

  • Other customisation instructions

Customers should avoid providing unnecessary sensitive or confidential personal information in personalisation fields.

D. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, the payment service provider may process payment-related information such as card, bank, UPI or other payment credentials.

G4GLOW generally does not need to store complete payment-card credentials where payment processing is performed by a third-party payment provider.

Payment providers may process information under their own privacy policies and terms.

E. Communications

If you contact us through email, WhatsApp, telephone, contact forms, chat or other channels, we may retain information necessary to respond to your enquiry and provide customer support.

This may include:

  • Your name

  • Contact details

  • Order information

  • Messages and correspondence

  • Information you voluntarily provide during the interaction

F. Technical & Usage Information

When you visit our website, certain technical information may be collected automatically by Shopify, G4GLOW and/or third-party technology providers.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from technical information

  • Pages viewed

  • Referring pages

  • Date and time of visits

  • Website interactions

  • Session and usage information

The information collected depends on the technologies and services enabled on the G4GLOW website.

3. How We Use Personal Information

We may use personal information for purposes including:

Order fulfilment

  • Processing and confirming orders

  • Creating personalised products

  • Manufacturing or preparing products

  • Packaging orders

  • Shipping and delivery

  • Providing order tracking

  • Processing cancellations, returns, replacements and refunds

Customer support

  • Responding to enquiries

  • Resolving complaints

  • Providing after-sales support

  • Communicating about an existing order

  • Investigating delivery, product or payment issues

Website operation

  • Operating and maintaining the G4GLOW website

  • Improving website functionality

  • Detecting technical problems

  • Maintaining security

  • Preventing fraud and misuse

Business administration

  • Maintaining transaction and business records

  • Accounting and taxation

  • Compliance with applicable legal requirements

  • Responding to lawful requests from authorities

  • Protecting our legal rights and interests

Analytics & improvement

We may use analytics and related technologies to understand how visitors use our website and to improve:

  • Website navigation

  • Product presentation

  • Customer experience

  • Marketing effectiveness

  • Website performance

Marketing

Where permitted and where the required consent or other lawful basis exists, we may use contact information to communicate information about:

  • New products

  • Offers

  • Discounts

  • Promotions

  • G4GLOW updates

You may opt out of promotional communications where an opt-out mechanism is provided.

4. Cookies & Similar Technologies

G4GLOW and service providers used by our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used for purposes such as:

  • Keeping the website functioning

  • Remembering preferences

  • Maintaining shopping-cart functionality

  • Understanding website usage

  • Analytics

  • Measuring advertising effectiveness

  • Improving website performance

  • Providing relevant marketing communications

Some cookies may be placed or controlled by third-party service providers.

You may be able to control cookies through your browser or other available privacy settings. Disabling certain cookies may affect website functionality.

5. Shopify

G4GLOW uses Shopify as its e-commerce platform.

Shopify may process information necessary to provide services such as:

  • Website hosting

  • Shopping-cart functionality

  • Checkout

  • Order processing

  • Payment-related services

  • Fraud prevention

  • Analytics

  • Customer accounts and related functionality

Shopify's processing of personal information may be governed by its own privacy documentation and policies.

6. Payment Service Providers

We may use third-party payment providers to process payments.

For example, payment processing may involve services provided through payment gateways such as Razorpay or other providers enabled on our store.

The applicable payment provider may collect and process information necessary to authorise and complete your payment.

We recommend reviewing the privacy policy of the relevant payment provider for information about its handling of personal data.

7. Shipping & Logistics Providers

To fulfil an order, we may share necessary information with shipping and logistics service providers.

This may include:

  • Customer name

  • Delivery address

  • PIN code

  • Mobile number

  • Order information

  • Shipment information

The information is shared to enable shipment, delivery, tracking, customer communication and related logistics services.

8. Technology & Analytics Providers

We may use third-party technology and analytics providers to operate and improve the G4GLOW website.

These may include services relating to:

  • Website analytics

  • Session analysis

  • Advertising measurement

  • Customer communication

  • Fraud prevention

  • Website performance

  • Marketing

Examples may include services such as Google Analytics, Microsoft Clarity, Meta technologies and other services that we may enable from time to time.

The actual services used may change as our website and business develop.

9. Sharing of Personal Information

We do not sell personal information to third parties for their independent commercial use.

We may share information with service providers where reasonably necessary to operate our business and provide services to you.

These may include:

  • Shopify and related service providers

  • Payment gateways

  • Courier and logistics providers

  • Website hosting and technology providers

  • Analytics providers

  • Marketing and advertising service providers

  • Customer-support platforms

  • Professional advisers

  • Government authorities or law-enforcement agencies where legally required

We aim to share only information reasonably necessary for the relevant purpose.

10. Legal & Regulatory Requirements

We may collect, use, retain or disclose personal information where necessary to:

  • Comply with applicable law

  • Comply with tax and accounting requirements

  • Respond to lawful government or regulatory requests

  • Prevent fraud or unlawful activity

  • Protect our rights, property or security

  • Establish, exercise or defend legal claims

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including protecting account credentials and avoiding sharing passwords or sensitive information through unsecured channels.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders

  • Providing customer support

  • Handling returns and refunds

  • Maintaining accounting and tax records

  • Meeting legal and regulatory requirements

  • Resolving disputes

  • Preventing fraud

  • Protecting legal rights

  • Maintaining legitimate business records

The retention period may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

  • Requesting information about personal data processed by us

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion or erasure where legally applicable

  • Withdrawing consent where processing is based on consent

  • Raising a grievance regarding the handling of personal information

  • Exercising other rights available under applicable data-protection law

Where applicable, withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Certain information may need to be retained where required by law or where another lawful basis for processing applies.

14. How to Exercise Privacy Rights

To make a privacy-related request or raise a privacy concern, contact:

Privacy / Data Request Contact

G4GLOW Jewellery
Operated by MTS Projects

Email: [email protected]

Registered Address:
5/17, SSI Plot, NIT 5,
Faridabad – 121001, Haryana, India

WhatsApp/Phone: +91 93283 14899

Please provide sufficient information to allow us to understand and process your request.

We may need to verify your identity before acting on certain requests in order to protect personal information from unauthorised disclosure.

15. Marketing Communications

Where you have provided the necessary consent or where otherwise permitted by applicable law, we may send marketing communications through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Other digital communication channels

You may unsubscribe or opt out from promotional communications using the available opt-out mechanism or by contacting us.

Opting out of marketing communications will not prevent us from sending essential communications relating to an existing order, transaction, payment, delivery, return, refund, security matter or other service-related communication.

16. Children's Privacy

G4GLOW sells jewellery that may be purchased as gifts for children, but our website and services are intended to be used by customers who are legally capable of entering into transactions.

We do not knowingly seek to collect unnecessary personal information directly from children.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the matter and take appropriate action where required.

17. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Those third parties may have their own privacy policies and terms.

G4GLOW is not responsible for the privacy practices of third-party websites that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information.

18. Data Transfers

Some service providers used by G4GLOW may process information from locations outside India.

Where personal information is processed or transferred outside India, we will take steps required under applicable law and applicable contractual or organisational arrangements.

19. Data Breach

If a personal-data breach occurs that is required to be notified under applicable law, G4GLOW will take the steps required by applicable law, including applicable notification or mitigation requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • New products or services

  • Changes to technology

  • Changes to third-party service providers

  • Changes in applicable laws or regulations

  • Changes in our data-processing practices

The updated policy will be published on this page with a revised "Last updated" date.

21. Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

G4GLOW Jewellery
Operated by MTS Projects

Registered Address:
5/17, SSI Plot, NIT 5,
Faridabad – 121001, Haryana, India

GSTIN: 06BXBPS0299E2ZE

Email: [email protected]
WhatsApp/Phone: +91 93283 14899

This Privacy Policy should be read together with the G4GLOW Terms of Service, Return & Refund Policy, Shipping Policy and Legal Notice.