Refund policy

Return & Refund Policy

Last updated: 21 September 2026

At G4GLOW, we create customised silver jewellery, including personalised name jewellery and other made-to-order products. Because many of our products are specially prepared according to the customer's selected design, material, personalisation and other specifications, our return and cancellation conditions depend on whether production has started.

We request customers to carefully review their order details, including spelling, initials, design, product specifications and delivery information, before placing an order.

1. Made-to-Order & Personalised Products

Most G4GLOW products are made or prepared specifically after an order is placed.

Personalised products may include jewellery containing:

  • Customer-selected names

  • Initials

  • Personalised text

  • Customer-selected designs or configurations

  • Other specifications submitted by the customer

Once production or personalisation has started, the order may not be eligible for cancellation or return merely because the customer has changed their mind.

2. Cancellation Before Production

A customer may request cancellation of an order before production or personalisation has started.

Cancellation requests should be sent to:

Email: [email protected]
WhatsApp: +91 93283 14899

A cancellation request is not considered accepted until G4GLOW confirms the cancellation.

If the order has already entered production or personalisation, cancellation may no longer be possible.

Where an eligible cancellation is approved, the applicable refund will be processed to the original payment method, subject to applicable payment-processing procedures.

3. Personalisation & Customer-Provided Information

Customers are responsible for checking the accuracy of information entered during checkout, including:

  • Name spelling

  • Initials

  • Personalised text

  • Product selection

  • Design selection

  • Other customer-provided specifications

For example, if a customer enters an incorrect spelling and the jewellery is produced exactly according to that information, the product will generally not be eligible for return or refund solely because the customer entered the information incorrectly.

Customers should carefully review the order confirmation before production begins.

4. Wrong, Defective or Damaged Products

If you receive a product that:

  • is materially different from the product ordered;

  • contains a manufacturing defect;

  • has been incorrectly personalised due to an error by G4GLOW; or

  • has been damaged during delivery,

please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, packaging details, order information or other information necessary to assess the issue.

After verification, G4GLOW may, as applicable, provide a replacement, repair, correction, refund or another appropriate resolution.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

5. Return Request Process

To request a return, replacement or resolution for an eligible issue, contact:

Email: [email protected]
WhatsApp: +91 93283 14899

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Photographs/videos showing the issue

  • Photographs of the product packaging, where relevant

Please retain the product and original packaging until the issue has been reviewed and G4GLOW provides further instructions.

Do not send a product back to us without receiving return instructions from G4GLOW.

6. Change of Mind

Because our products may be made to order and may be personalised specifically for the customer, a change-of-mind request may not be eligible for return or refund once production or personalisation has started.

This does not affect applicable consumer rights relating to defective, damaged, incorrect or materially different products.

7. Refunds

Where a refund is approved, G4GLOW will process the applicable refund using the original payment method or another appropriate method, as applicable.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

8. Shipping Charges

Where a return, replacement or refund is approved because the product was defective, damaged, incorrect or incorrectly personalised due to an error attributable to G4GLOW, the applicable return/replacement shipping arrangements will be communicated to the customer.

For other requests, shipping or other charges may not be refundable, subject to the applicable circumstances and law.

9. Product Appearance & Natural Characteristics

Silver jewellery may have minor variations in appearance due to manufacturing processes, finishing, lighting, photography and differences between screens or devices.

Such normal variations do not by themselves constitute a defect.

Product-specific information displayed on the product page will apply where it provides more specific information about that product.

10. Delivery Issues

If the package appears visibly damaged at the time of delivery, customers are encouraged to document the condition of the package and product and contact G4GLOW promptly.

If an order is received damaged, incorrect or materially different from what was ordered, please contact us with the relevant photographs/videos so that we can investigate and provide an appropriate resolution.

11. Refunds for Eligible Cancellations or Returns

Refund eligibility will be determined based on the circumstances of the order, the status of production and personalisation, the condition of the product and applicable law.

G4GLOW will not use this policy to exclude rights or remedies that cannot legally be excluded.

12. Contact Us

For any cancellation, return, replacement or refund request, please contact:

G4GLOW Jewellery

Email: [email protected]
WhatsApp: +91 93283 14899

Please mention your order number in all communications relating to an existing order.

Important: This policy applies to purchases made through the G4GLOW online store and should be read together with our Terms of Service, Shipping Policy and Privacy Policy.