Terms of service

Terms of Service

Last updated: 21 September 2026

Welcome to G4GLOW.

These Terms of Service govern your access to and use of the G4GLOW website and your purchase of products through our online store.

By accessing our website, placing an order or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. About G4GLOW

G4GLOW is an online jewellery brand operated by MTS Projects, offering silver jewellery, including personalised, customised and made-to-order products.

Legal Entity: MTS Projects
Registered Address: 5/17, SSI Plot, NIT 5, Faridabad – 121001, Haryana, India
GSTIN: 06BXBPS0299E2ZE

Our products may include, without limitation:

Personalised name jewellery
Initial jewellery
Pendants
Bracelets
Kada
Earrings
Rings
Hathphool
Nazariya and other jewellery products
Other customised jewellery and gift products

Product availability, specifications, materials, designs, prices and other details are displayed on the relevant product page.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding transaction under applicable law; and
The information you provide to G4GLOW is accurate and complete.

If you are placing an order on behalf of another person, you confirm that you are authorised to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on the website are accurate.

However, actual product appearance may vary slightly due to:

Lighting and photography conditions
Screen and device settings
Manufacturing and finishing processes
Natural characteristics of silver
Minor variations associated with handmade or customised production

Such reasonable variations do not by themselves constitute a product defect.

Where a product page contains specific information about that product, the product-specific information will apply.

4. Silver Jewellery & Product Specifications

Where a product is described as 925 Sterling Silver, the product is intended to be made using 925 sterling silver as specified on the applicable product page.

Product-specific descriptions should be reviewed before purchase for information relating to:

Material
Finish
Size
Weight, where provided
Design
Personalisation
Production time
Other applicable specifications

Customers should not rely solely on photographs when determining product specifications.

5. Personalised & Made-to-Order Products

Many G4GLOW products are made or prepared after an order is placed.

Personalisation may include:

Names
Initials
Text
Selected designs
Other customer-provided specifications

Customers are responsible for carefully checking all information submitted for personalisation before completing the order.

Once production or personalisation has started, changes or cancellation may not be possible.

The treatment of cancellations, returns, replacements and refunds is governed by our Return & Refund Policy.

6. Orders

Placing an order through the website constitutes a request to purchase the selected product.

After an order is placed, G4GLOW may send an order acknowledgement or confirmation.

An order may be cancelled by G4GLOW in circumstances including, but not limited to:

Product availability issues
Pricing or listing errors
Technical errors
Suspected fraudulent or unauthorised transactions
Inability to fulfil the order
Incorrect or incomplete information
Circumstances beyond our reasonable control

If G4GLOW cancels an order for which payment has already been received, the applicable refund will be processed in accordance with our Refund Policy and applicable law.

7. Pricing

Product prices are displayed on the website at the time of purchase.

Applicable taxes and other charges will be displayed or calculated at checkout as applicable.

G4GLOW reserves the right to change product prices, offers, discounts and promotions at any time before an order is placed.

A price change will not ordinarily affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.

8. Promotions, Discounts & Offers

Promotional offers, discount codes and other offers may be subject to additional conditions displayed with the relevant offer.

Unless expressly stated otherwise:

Offers cannot be exchanged for cash.
Offers may have an expiry date.
Multiple offers may not necessarily be combined.
An offer may apply only to specified products or collections.
G4GLOW may correct or cancel an offer affected by an obvious technical or pricing error.

Any specific terms displayed with a promotional offer will form part of the applicable offer conditions.

9. Payment

Payments may be processed through third-party payment service providers made available at checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

G4GLOW does not store complete payment-card information where payment processing is handled by the applicable third-party payment provider.

Payment transactions may be subject to the terms, policies and security procedures of the relevant payment service provider.

10. Production & Delivery

Personalised and made-to-order products may require production time before dispatch.

The applicable production time will be communicated on the relevant product page or during the ordering process where applicable.

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery dates are estimates and may be affected by:

Courier delays
Weather
Public holidays
Operational disruptions
Address-related issues
Events beyond G4GLOW's reasonable control

A delivery estimate should not be interpreted as an absolute guarantee unless expressly stated otherwise.

11. Customer Responsibility for Delivery Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete shipping address
City
State
PIN code
Mobile number
Other information required for delivery

G4GLOW is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

Additional shipping charges may apply where a parcel needs to be re-shipped because of incorrect information or circumstances attributable to the customer, subject to applicable law.

12. Cancellation, Return & Refund

Cancellation, return, replacement and refund requests are governed by our Return & Refund Policy.

The Return & Refund Policy forms an integral part of these Terms of Service.

Nothing in these Terms is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

13. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, incorrect or materially different from the product ordered, please contact G4GLOW promptly using the contact details provided on our website.

We may request photographs, videos, packaging information and other details required to assess the issue.

Following verification, G4GLOW may provide an appropriate remedy, which may include repair, replacement, correction or refund, as applicable.

14. Personalisation Errors

Customers are responsible for reviewing the spelling and other information entered for personalised products.

If a product is produced according to the information supplied by the customer and the customer subsequently identifies an error in the information originally submitted, the product may not be eligible for return or refund solely because of that customer-provided error, subject to applicable law.

If the error was caused by G4GLOW during production, the matter will be handled under our Return & Refund Policy.

15. Intellectual Property

All content available on the G4GLOW website, including:

Brand name
Logos
Product photographs
Graphics
Designs
Text
Product descriptions
Videos
Website layout
Other original content

is owned by or licensed to G4GLOW unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit G4GLOW content without prior written permission, except where permitted by applicable law.

16. User-Submitted Content

If you voluntarily submit photographs, reviews, feedback, comments or other content to G4GLOW, you represent that you have the necessary rights to submit that content.

You must not submit content that:

Violates another person's rights
Is unlawful or fraudulent
Contains malicious software
Is defamatory or misleading
Infringes intellectual-property rights
Violates applicable law

Where permitted by applicable law, G4GLOW may use customer reviews, feedback or voluntarily submitted content for legitimate business purposes, subject to our Privacy Policy.

17. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with website security or functionality.
Introduce malicious code or harmful software.
Use automated methods to scrape or copy website content without permission.
Misuse promotional offers or discount codes.
Provide false or misleading information.
Attempt fraudulent transactions.

G4GLOW may restrict or suspend access where reasonably necessary to protect the website, customers or business from misuse, fraud or security threats.

18. Third-Party Services & Links

The website may use third-party services, including payment gateways, shipping providers, analytics services and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

G4GLOW is not responsible for the independent policies or practices of third-party service providers except to the extent required by applicable law.

19. Website Availability

We aim to keep the G4GLOW website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption;
Free from errors;
Free from temporary technical problems; or
Compatible with every device or browser.

Maintenance, updates, technical issues and circumstances outside our reasonable control may temporarily affect website availability.

20. Errors & Corrections

We make reasonable efforts to maintain accurate information on the website.

If an accidental typographical, technical, pricing, product or availability error occurs, G4GLOW may correct the error and, where appropriate, contact affected customers.

Where an order is affected by a material error, G4GLOW will handle the matter in accordance with applicable law.

21. Limitation of Liability

To the extent permitted by applicable law, G4GLOW will not be responsible for indirect, incidental or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

22. Force Majeure

G4GLOW will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, government restrictions, transportation disruptions, strikes, internet or technology failures, courier disruptions or other similar events.

Where reasonably possible, G4GLOW will take appropriate steps to minimise the impact of such events.

23. Privacy

Your use of the G4GLOW website is also governed by our Privacy Policy.

Our Privacy Policy explains how information relating to customers and website visitors may be collected, used and handled.

24. Grievance & Customer Support

We encourage customers to contact G4GLOW first so that we can understand and resolve any concern.

For order-related assistance, complaints, returns, refunds or other customer-support matters, please contact:

G4GLOW Jewellery
Operated by MTS Projects

Registered Address:
5/17, SSI Plot, NIT 5,
Faridabad – 121001, Haryana, India

Email: [email protected]
WhatsApp/Phone: +91 93283 14899
GSTIN: 06BXBPS0299E2ZE

Please include your order number wherever applicable.

We will make reasonable efforts to review and respond to customer complaints within the applicable requirements.

25. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction that cannot legally be excluded, the courts at Faridabad, Haryana, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms of Service, the G4GLOW website or purchases made through the website.

Nothing in this clause is intended to prevent a consumer from exercising any statutory right to approach a consumer commission, court or other authority having jurisdiction under applicable law.

26. Changes to These Terms

G4GLOW may update these Terms of Service from time to time to reflect changes in our products, services, business practices, technology or applicable legal requirements.

The updated version will be published on this website with the revised "Last updated" date.

Changes will apply prospectively unless otherwise required by applicable law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permissible.

The remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms of Service, together with the applicable product information, Return & Refund Policy, Shipping Policy, Privacy Policy and other policies published on the G4GLOW website, constitute the terms governing your use of the website and purchase of products from G4GLOW, subject to applicable law.

29. Contact Us

For questions regarding these Terms or G4GLOW products and services: